Thank you for choosing Our Journey ("Company," "we," "us," or "our") for your online shopping needs. We strive to provide you with a seamless and efficient delivery experience. Please review the following information regarding our delivery services:
Enjoy free shipping within Malaysia with a minimum spending of RM 120 on all orders. For our Singaporean customers, we offer free shipping with minimum spending of SGD 40 on all orders. This fantastic offer applies to deliveries island-wide, making it easier to receive your purchases conveniently and affordably.
For orders below the minimum spend, we offer a flat shipping rate of RM 8.00 for deliveries within Malaysia and S$ 3.99 for deliveries within Singapore. Regardless of the size or weight of your purchase, you can take advantage of this affordable flat rate and have your items delivered straight to your doorstep without any hassle.
Delivery Timeframe: Orders placed with us are typically shipped within 5-7 business days during non-sale periods. However, please note that there may be a slight delay in the shipping process during significant sale periods or exceptional volume. We will fulfill and ship your order as quickly as possible.
Delivery Address: It is essential to provide accurate and complete delivery information when placing your order. We will not be responsible for any delays or non-delivery resulting from the customer's incorrect or incomplete address details.
Delivery Notification: Once your order has been shipped, you will receive a notification via email or SMS, including relevant tracking information, if available. You can use this tracking information to monitor the progress of your delivery.
Multiple Items: If you have ordered multiple items, please know they may be shipped separately. This may result in receiving different packages on different days.
Signature Requirement: Depending on the value or nature of your order, a signature may be required upon delivery. If no one is available to receive the package at the provided address, a delivery attempt will be made on another day, or instructions for re-delivery or collection will be provided.
If you have any further questions or require additional assistance regarding our delivery services, please do not hesitate to contact our customer support team at:
Malaysia: [email protected]
Singapore: [email protected]
Thank you for choosing Our Journey. We hope you enjoy your shopping experience with us!